Both deliver an AI-powered way to never miss a call. The shape of the offer is different.
Live demo
Public PSTN line. Dial +1-833-695-2183 now, talk to the agent we install for clients.
Audio samples on smith.ai. No public phone you can dial.
Service model
Pure AI receptionist plus a managed growth bundle (SEO, ads, UGC). One team, one invoice.
Hybrid AI + human virtual receptionist. National staff of 500+ agents handles overflow.
Local presence
Beverly Hills 90210. Built for BH businesses, working globally.
National. No California-local angle.
Voice tier pricing
$597 Starter, $1,497 Pro, $1,997 Concierge Max, $2,997 Concierge Ultra. Setup fee $497-$1,997. Public tier page.
$95-$2,025+ a month across multiple plans. Per-call billing layered on (around $1.90 per AI call, $7 per human transfer at the higher tiers). Public pricing page is multi-page.
Setup speed
Live in 72 hours on Starter, Pro, and Concierge Max. 5 business days on Concierge Ultra (HIPAA path).
Onboarding queue. Variable per plan.
Money-back
30-day money-back on the first month of Starter, Pro, and Concierge Max. Concierge Ultra has a 14-day satisfaction window on setup.
14-day money-back guarantee. Pro-rated refunds vary by plan.
Bilingual EN + ES
Yes, on Pro and above. Switches mid-call.
Spanish receptionists on a separate line, varies by plan.
HIPAA path
Concierge Ultra tier with Retell Business Associate Addendum, on request during onboarding.
HIPAA-compliant on Premium and Custom plans. BAA available.
CRM integrations
Cal.com, Acuity, Calendly, Vagaro, Mindbody, HubSpot, GoHighLevel, Pipedrive, Close.io, Salesforce. One on Concierge Max, two on Concierge Ultra.
143 integrations including Clio, HubSpot, Salesforce, Zoho. Deepest legal-vertical wiring on the market.
SEO, paid ads, UGC
Bundled. Local SEO, GBP, paid ads management, monthly UGC video ads. Voice is one of four pieces.
Not offered. Voice and chat answering only.
Best fit
A Beverly Hills business that wants the phone answered and the Google ranking lifted by the same team.
A multi-state law firm with deep CRM needs that wants overflow human receptionists as a safety net.
Pricing and feature claims for Smith.ai are summarized from their public pricing page accessed 2026-05-22. Numbers and integrations change. Verify with Smith.ai before committing. We update this page when we spot drift.