Both answer your phone. The model under the hood is the choice.
Who picks up the call
AI agent built on Retell. Calm front-desk voice, custom voice clone on Pro and above, dial +1-833-695-2183 to hear the production agent.
A live US-based human receptionist from Ruby's staff. 100% live coverage during business hours.
Coverage
24/7. Sub-one-ring answer. Never sick, never on lunch, never has a bad day.
Business hours by default. After-hours and weekend coverage are paid add-ons or upgraded plans.
Price floor
$597/mo Starter. Pro $1,497. Concierge Max $1,997. Concierge Ultra $2,997. Setup fee $497-$1,997 separate.
$235/mo Ruby 50 (50 receptionist minutes). $660/mo Ruby 200. $1,640/mo Ruby 500. Per-minute overage stacks fast on a busy day.
Minutes included
300 Starter, 1,000 Pro, 2,000 Concierge Max, 3,000 Concierge Ultra per month. Overage $0.99 per minute, all tiers.
50 / 200 / 500 receptionist minutes per plan. Overage roughly $1.55-$2.50 per minute on the lower tiers.
Local angle
Beverly Hills 90210. Audit + GBP + content built for BH businesses.
National. Portland, Oregon HQ. No California-local positioning.
SEO, paid ads, UGC creative
Bundled. Local SEO, GBP, paid ads management, monthly UGC video ads. Voice is one of four pieces.
Not offered. Receptionist service only.
Setup speed
Live in 72 hours on Starter, Pro, Concierge Max. 5 business days on Concierge Ultra (HIPAA path).
2-4 weeks onboarding by default, per the public Ruby help center.
Money-back
30-day money-back on the first month of Starter, Pro, Concierge Max. Concierge Ultra has a 14-day satisfaction window on setup.
Money-back varies by plan. Check Ruby's terms at signup.
Bilingual EN + ES
Yes, on Pro and above. Switches mid-call on the same line.
Spanish receptionists available on select plans. Confirm with Ruby sales.
HIPAA path
Concierge Ultra tier with Retell Business Associate Addendum, on request during onboarding.
Confirm directly with Ruby; their healthcare clients typically require a BAA on a custom plan.
Best fit
A Beverly Hills business that wants the phone answered, the Google ranking lifted, and the ad creative shipped by the same team.
A multi-state firm or premium service business that wants a live human voice on every call and is willing to pay for it.
Pricing and feature claims for Ruby Receptionists are summarized from their public site accessed 2026-05-22. Numbers change. Verify with Ruby before committing. We update this page when we spot drift.